Shipping policy

In short

  • Shipping is always free.
  • Orders are dispatched from our logistics partners' warehouses.
  • Delivery between 4 and 7 days after your order, excluding Sundays and public holidays.
  • We email you the tracking number when your order ships.

1. Preparation and dispatch

Your orders are prepared and dispatched by our logistics partners' warehouses, usually within 48 working hours of payment being approved.

2. Delivery areas

We ship to every country offered at checkout.

3. Delivery times

Your order is delivered between 4 and 7 days after you place it, excluding Sundays and public holidays.

4. Delivery cost

  • Free shipping.

The total cost of your order, including any delivery charge, is always shown before payment.

5. Tracking your order

We email you the tracking number when your parcel is dispatched. Check that you have entered your email address correctly when ordering.

6. Delivery address

Check your address before you confirm your order. If you have entered the wrong address, write to us as soon as possible: we will correct it if the parcel has not yet shipped.

7. Delays and lost parcels

The parcel travels at our risk until you, or a person designated by you, takes physical possession of it.

If your order is not delivered within the stated time, write to us: we will open an enquiry with the carrier. You may ask us to deliver within an additional reasonable period. If delivery does not take place within that period either, you may cancel your order, in which case we will refund the full amount paid without undue delay and no later than 14 days.

If tracking shows "delivered" but you have not received the parcel, check your letterbox, ask your neighbours and your nearest collection point, then write to us. If the parcel is lost, we will either re-send your order free of charge or refund the amount you paid, as you prefer.

8. Refused or uncollected parcels

If you do not collect your parcel within the period given by the carrier, if you refuse it on delivery, or if the address you gave is incomplete or incorrect, the parcel comes back to us. Once it is back in our warehouse we will contact you, and you may choose:

  • we send it to you again, in which case the cost of re-dispatch is payable by you;
  • or we refund the amount you paid for the order.

9. Damaged parcels

If your parcel arrives damaged, photograph the parcel and its contents, then write to us as soon as possible at contact@medwellprotect.com. We will offer to replace the product free of charge (see our return and refund policy).

10. Contact

For any question about delivery, contact us at contact@medwellprotect.com.